Access Statement

Prior to an event

Customers can:

  • Contact us by fax, email, phone, website or social media (e.g. Twitter, Facebook) – an answer phone message service operates out of hours
  • Obtain our brochure in alternative formats on request Our website conforms to accessibility guidelines e.g. text can be enlarged and used with screen readers.
  • Obtain our accessibility statement from our website.
  • Obtain information from our staff and website about public transport, parking and advice for disabled visitors.
  • Request guided assistance from New Street Station.
  • Provide details of dietary requirements in advance and talk over needs

Arrival Information

  • A designated ‘host’ is available for conference events.
  • An accessible route description from Birmingham New Street Station to our venue is available here from the RNIB’s website.
  • The Centre does not have its own parking, but it is served by several car-parks (including disabled parking) all less than 5 minutes from the venue.
  • Taxi’s can gain access to the main entrance of the building.
  • Guide-dog facilities are available.
  • The venue has brailed signage.
  • Guided assistance is available on arrival.

Conference & Catering

  • The conference facility has 3 rooms all with wheelchair access, accessible lighting, contrasting walls and floor surfaces, an induction loop, projection facilities and WiFi.
  • The majority of our food is prepared and made on site.
  • All dietary requirements can be accommodated.

Additional Information

  • The building is equipped with a lift to all floors.
  • An accessible toilet is available.

Hours of operation

  • Opening Hours 8.00am to 5.00pm Monday to Friday (additional hours, evenings and weekends can be accommodated upon request)
  • Our website and staff can provide information on local train, taxi, metro and bus services.

Future Plans

  • We are currently tendering to improve our website functionality and accessibility.
  • We are working closely with RNIB in relation to accessibility planning with the refurbishment of New Street Station.
  • We review and act on delegate feedback on a regular basis.